Customer Service Supervisor

Allpax • Oconomowoc, WI

11h • Hybrid

About The Position

CL&D, a division of ProMach, has an exciting opportunity for a Customer Service Supervisor based in Oconomowoc, WI. This is a hybrid role, three days in the office and two days at home. As a Customer Service Supervisor, you lead a team responsible for managing customer accounts, handling service inquiries, and ensuring a high level of customer satisfaction. You’ll partner closely with Sales, Account Services, and Operations to support customer needs, resolve issues, and drive continuous improvement across our service processes.

Requirements

• 3–5 years of experience in customer service and leadership roles
• Experience in a customer‑facing role, ideally within manufacturing, printing, or a related industry
• Strong problem‑solving skills and the ability to manage multiple priorities in a fast‑paced environment
• Excellent communication and interpersonal skills to build relationships internally and with customers
• Proficiency with Microsoft Office and familiarity with ERP and CRM systems
• The ability to analyze order data and communicate both financial and operational impacts
• Strong attention to detail, organization, and time management skills

Nice To Haves

• An Associate’s or Bachelor’s degree preferred

Responsibilities

• Lead, coach, and support a team focused on customer service and account management, driving strong performance and accountability
• Provide training, feedback, and ongoing development to help your team succeed
• Serve as a key support resource for customer accounts, ensuring timely issue resolution and exceptional service
• Oversee order processing from start to shipment, ensuring accuracy and alignment with customer expectations
• Partner with Sales and Operations to support product launches, design changes, and evolving customer needs
• Monitor customer service performance metrics and identify opportunities to improve response times, quality, and satisfaction
• Address escalated customer concerns related to pricing, quality, technical details, and workflow processes
• Drive process improvements and help standardize workflows to improve efficiency and team effectiveness

Benefits

• Comprehensive medical/dental programs
• Life insurance
• Generous paid time off program
• Retirement savings plan with a company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree