Customer Service / Tech Support Rep – Tech Products (Remote)

Concentrix

23h•Remote

About The Position

The Customer Service / Tech Support Rep – Tech Products (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. Concentrix is a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging, earning awards like “World’s Best Workplaces” and “Best Companies for Career Growth”. As a remote Technical Support Representative, you'll join a diverse team helping well-known brands improve customer experiences through tech-powered innovation. Concentrix offers training, technologies, and continuing support, with about 80% of managers and leaders promoted from within. They provide a range of FREE Learning and Leadership Development programs to support career and personal growth.

Requirements

1+ year of customer service experience
A high school diploma or GED
Strong focus on building customer relationships
Comfortable using and explaining technology
A quiet, distraction-free environment to work from in your home
Proficiency in fast-paced multi-tasking with strong problem solving skills
Eagerness to learn new technologies
Strong problem-solving skills with the ability to ask probing questions to come to a resolution
Strong computer navigation skills and PC knowledge
The availability to work during the Hours of Operation: 8am-11:30pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance.
A desktop or laptop to complete PC and internet testing; A work computer will be provided
High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 10 Mbps download)
Must reside in the Canada and have a valid Canadian address for residence

Nice To Haves

Familiarity with iOS and/or MacOS, or comparable technology is preferred

Responsibilities

Be the friendly voice of our client, answering questions about products and services while providing world-class customer service, troubleshooting, and technical support
Provide inbound customer support using a call flow guide
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Be an amazing problem-solver
Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables
Deliver expert customer experiences…with a smile

Benefits

The base salary for this position is $19.50/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance.
Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.
DailyPay enrollment option to access pay "early," when you want it
Paid training and performance-based incentives
Lucrative employee referral bonus opportunities
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
Work-from-home convenience
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more