Customer Service Rep - Tech Products (Seasonal, Remote)

Concentrix•Usa, OH

23h•Remote

About The Position

The Customer Service Rep - Tech Products (Seasonal, Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position primarily receives inbound calls from customers requesting assistance with their accounts/purchases on their devices. Calls range from assisting with account information or billing questions, educating customers on purchasing information, or processing refunds. Concentrix is a global organization that nurtures a people-first, inclusive culture and a genuine sense of belonging. As a remote Customer Service Rep - Tech Products (Seasonal), you will join an organically diverse team from 70+ countries. The company helps the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. Concentrix offers career growth and personal development, with about 80% of its managers and leaders promoted from within, and provides free Learning and Leadership Development programs.

Requirements

1+ year of customer service experience
Strong focus on building customer relationships
Open availability
A high school diploma or GED
A quiet, distraction-free environment to work from in your home
Proficiency in fast-paced multi-tasking
Eagerness to learn new technologies
Strong computer navigation skills and PC knowledge
A desktop or laptop to complete PC and internet testing
High Speed internet (no wireless/hotspots or satellite) and a smartphone
Must reside in the United States and have a valid U.S. address for residence

Nice To Haves

3+ years customer service experience
Retail experience
Familiarity with iOS and/or MacOS, or comparable technology

Responsibilities

Provide inbound customer support using a call flow guide
Help customers complete purchases and provide post order support
Persuade customers to purchase additional products and/or services
Use product knowledge, build client relationships, and find new ways to retain customers
Track, document, and retrieve information in databases
Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables
Offer additional products and/or services
Deliver expert customer experiences…with a smile

Benefits

The base salary for this position is $17.31/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
DailyPay enrollment option to access pay "early," when you want it
Paid training and performance-based incentives
Lucrative employee referral bonus opportunities
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
Work-from-home convenience
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more