Inside Sales Rep – Tech Products (Seasonal, Remote)

Concentrix•Usa, OH

1d•Remote

About The Position

The Inside Sales Rep – Tech Products (Seasonal, Remote) at Concentrix is a work-from-home position focused on assisting customers with their purchasing journey via inbound/outbound calls and the internet. This role requires a sales aspect, with an expectation to achieve a 30% conversion rate by engaging in authentic conversations to identify customer needs and facilitate order placement. Concentrix is a global organization that fosters a people-first, inclusive culture, recognized as a "World’s Best Workplaces" and "Best Companies for Career Growth." The company prides itself on an organically diverse team from over 70 countries, where members contribute to and support each other's success. Concentrix helps well-known brands deliver exceptional customer experiences and tech-powered innovation. The position offers significant career growth and personal development opportunities, including training, technologies, and ongoing support, with approximately 80% of managers and leaders promoted from within. The company provides a range of free Learning and Leadership Development programs to support career advancement.

Requirements

6+ months of soft sales experience (upselling/recommending products or services, soliciting, telemarketing, etc.)
1+ year of customer service experience
Strong focus on building customer relationships
A basic understanding of upselling, persuasion, building relationships, converting sales, and communication skills
Open availability
A high school diploma or GED
A quiet, distraction-free environment to work from in your home
Proficiency in fast-paced multi-tasking
Eagerness to learn new technologies
Strong computer navigation skills and PC knowledge
A desktop or laptop to complete PC and internet testing
High Speed internet (no wireless/hotspots or satellite) and a smartphone
Must reside in the United States and have a valid U.S. address for residence

Nice To Haves

Familiarity with iOS and/or MacOS, or comparable technology is preferred
3+ years customer service experience preferred

Responsibilities

Provide inbound customer support using a call flow guide
Help customers complete purchases and provide post order support
Ask probing questions
Persuade customers to purchase additional products and/or services
Use product knowledge, build client relationships, and find new ways to retain customers
Track, document, and retrieve information in databases
Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables
Offer additional products and/or services
Deliver expert customer experiences…with a smile

Benefits

The base salary for this position is $17.31/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
DailyPay enrollment option to access pay "early," when you want it
Paid training and performance-based incentives
Lucrative employee referral bonus opportunities
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
Work-from-home convenience
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more