Customer Service Field Tech

Connecticut Water Service, Inc.•New Braunfels, TX

8d•Onsite

About The Position

The Texas Water Company is actively seeking talented, driven and highly-productive applicants for the position of Customer Service Field Tech to join our dynamic team. We offer a challenging and rewarding work environment along with a competitive salary and an excellent benefits package. Performs routine field work concerning customer connections. Assists the Customer Service Department and Billing Department in the field to provide excellent customer service.

Requirements

The ability to learn the entire CLWSC service area, metering, and components for all sizes of metered services.
Need to possess basic computer skills to email, create and edit field work orders and download and upload data from meters or transmitters.
Must have good verbal and written skills to communicate and interact with customers and staff.
Ability to perform tasks safely and efficiently; must be able to adjust well to new methods and situations.
Ability to deal courteously and professionally with others as this position requires constant interaction with the public and staff.
Be neat in appearance
Make all reports in a concise and legible manner.
Ability to accurately carry out both written and oral instructions.
Ability to use independent judgment and initiative
High school/GED degree
A valid Texas Driver’s License with satisfactory Motor Vehicle Record

Responsibilities

Obtain and record accurate meter readings manually or electronically as required.
Turn on, turn off, lock or unlock meters as required.
Meet with customers in person as required.
Investigate customer high usage concerns.
Obtain meter data logs using handheld computer devices. Explain data logs to customers to ensure they understand the water use data.
Perform meter tests using calibrated meter test equipment when required.
Investigate customer pressure concerns.
Complete Alternate Short Tap services for new customers. Installing new meter and associated items as required.
Complete tap inquiries, investigating existing water mains and services to determine the best location for a new service connection.
Complete line locates, investigating, identifying and marking water mains and service lines to ensure no damage occurs to existing infrastructure during third party routine and non-routine construction work.
Lock out service for non-payment as required.
Investigate malfunctioning meters and AMR equipment.
Remove and install meters as required.
Remove and install meter registers and MIU devices as required.
Investigate vacant locations with usage.
Investigate active accounts with zero usage reported.
Create, edit and return work orders electronically.
Verify customer location and meter numbers, as required.
Promotes and practices a safe work environment for internal and external clients utilizing safety policies and procedures.
Maintains motor vehicles, equipment and supplies necessary to complete assigned tasks.
Perform all other duties as assigned.