FIELD SERVICE TECH

Hugg & Hall • Jonesboro, AR

1d • Onsite

About The Position

Hugg and Hall Equipment Company is looking for someone with mechanical knowledge and customer service skills to join our team as an Equipment Service Mechanic in the field. We are a full-service equipment company specializing in industrial and construction equipment since 1956. As field service technician at Hugg and Hall, you will repair various types of material handling equipment including forklifts, aerial lifts, and more. In this role, you will: Travel to customer locations to troubleshoot, perform in field diagnostic assessments, and repair a wide range of construction equipment and components. Use your in-depth mechanical knowledge and expertise to ensure customer satisfaction and equipment functionality. Continuously communicate in a courteous and effective manner with customers and co-workers including Salespeople, Coordinators, and Managers regarding job progress and general updates. Operate in a safe, efficient manner with minimal supervision to decrease equipment downtime while also maintaining safe working standards both on-site and during the operation of company vehicles. Advanced mechanical aptitude, strong customer service skills, a professional demeanor, and a safety-first mentality are all key.

Requirements

• Minimum of 1-year hands-on experience as a service technician repairing and maintaining material handling equipment or in a related industry
• Must own a complete line of tools including specialized tools needed to complete the job at the customer site
• Basic computer skills
• Valid driver's license with a clean driving record
• Minimum 21 years of age
• High school diploma or equivalent

Nice To Haves

• Strong technical skills in hydraulic, electrical, and mechanical systems
• Ability to read or be trained in reading schematics
• Familiarity with equipment operation
• Familiarity with diagnostic tools and equipment
• Ability to work independently with minimal supervision

Responsibilities

• Travel to customer locations to troubleshoot, perform in field diagnostic assessments, and repair a wide range of construction equipment and components
• Use in-depth mechanical knowledge and expertise to ensure customer satisfaction and equipment functionality
• Continuously communicate in a courteous and effective manner with customers and co-workers including Salespeople, Coordinators, and Managers regarding job progress and general updates
• Operate in a safe, efficient manner with minimal supervision to decrease equipment downtime while also maintaining safe working standards both on-site and during the operation of company vehicles

Benefits

• Competitive pay + quarterly incentives and bonus programs = very strong earning potential
• Company provided vehicle, phone, and tablet
• Ongoing paid training, manufacturer certifications, and career advancement opportunities
• Medical, Dental, Vision, and Life Insurance
• 401(k) Retirement with company match
• Generous paid time off and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees