FIELD SERVICE TECH

Hugg & Hall • Fort Smith, AR

1d • Onsite

About The Position

Field Service Technicians function as part of the Service Team and perform field diagnostics and repair on a wide range of customer and company-owned material handling equipment. In this role, you will travel to customer locations to troubleshoot, perform in field diagnostic assessments, and repair a wide range of construction equipment and components. You will use your in-depth mechanical knowledge and expertise to ensure customer satisfaction and equipment functionality. You will continuously communicate in a courteous and effective manner with customers and co-workers including Salespeople, Coordinators, and Managers regarding job progress and general updates. You will operate in a safe, efficient manner with minimal supervision to decrease equipment downtime while also maintaining safe working standards both on-site and during the operation of company vehicles. Advanced mechanical aptitude, strong customer service skills, a professional demeanor, and a safety-first mentality are all key.

Requirements

• Minimum of 1-year hands-on experience as a service technician repairing and maintaining material handling equipment or in a related industry
• Must own a complete line of tools including specialized tools needed to complete the job at the customer site
• Basic computer skills
• Valid driver's license with a clean driving record
• Minimum 21 years of age
• High school diploma or equivalent

Nice To Haves

• Strong technical skills in hydraulic, electrical, and mechanical systems
• Ability to read or be trained in reading schematics
• Familiarity with equipment operation
• Familiarity with diagnostic tools and equipment
• Ability to work independently with minimal supervision

Responsibilities

• Travel to customer locations to troubleshoot, perform in field diagnostic assessments, and repair a wide range of construction equipment and components
• Use in-depth mechanical knowledge and expertise to ensure customer satisfaction and equipment functionality
• Continuously communicate in a courteous and effective manner with customers and co-workers including Salespeople, Coordinators, and Managers regarding job progress and general updates
• Operate in a safe, efficient manner with minimal supervision to decrease equipment downtime while also maintaining safe working standards both on-site and during the operation of company vehicles

Benefits

• Competitive pay + quarterly incentives and bonus programs
• Company provided vehicle, phone, and tablet
• Ongoing paid training, manufacturer certifications, and career advancement opportunities
• Medical, Dental, Vision, and Life Insurance
• 401(k) Retirement with company match
• Generous paid time off and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees