Customer Service Team Member

Fleet Farm Careers•Fargo, ND

About The Position

The Customer Service Team Member provides customers with a friendly, efficient checkout experience and handles exchanges, returns, and complaints. The role also supports Cashiers by helping them exceed customer expectations and serving as a resource for transactions, discrepancies, and register or tender issues. Team members engage customers throughout the transaction, answer questions about the store, maintain and restock their assigned area, and promote Fleet Farm’s customer loyalty program, credit card, and other company initiatives.

Requirements

Friendly, self-motivated, dependable, and enjoys serving others.
Ability to work a flexible schedule, including days, nights, weekends, and holidays.
Knowledge of basic cash-handling procedures, including simple math.

Nice To Haves

High School Diploma or GED preferred.

Responsibilities

Provide a quick and efficient checkout experience by operating the cash register and scanner, itemizing and totaling purchases, and bagging merchandise.
Handle customer exchanges, returns, and complaints effectively.
Assist Cashiers with transactions, resolve discrepancies, and troubleshoot cash register and tender issues.
Greet customers warmly and create a pleasant interaction throughout each transaction.
Process monetary transactions, including cash, checks, gift cards, and credit or debit cards.
Offer the Extended Protection Policy on qualifying items.
Communicate out-of-stock products at checkout lanes and front entrances to the Manager on Duty and/or merchandise teams.
Remain knowledgeable about the store to answer customer questions.
Restock items efficiently and accurately.
Keep the assigned area presentable.
Deliver an outstanding shopping experience.
Positively promote Fleet Farm’s customer loyalty program, credit card, and other company initiatives.