Customer Service Team Member

Fleet Farm Careers•DeForest, WI

About The Position

The Customer Service Team Member provides a friendly and efficient checkout experience and handles customer exchanges, returns, and complaints. The role also supports Cashiers by encouraging them to exceed customer expectations and by helping with transactions, discrepancies, and register or tender issues. The position requires engaging with customers throughout transactions, processing payments, promoting eligible products and company initiatives, keeping checkout and entrance areas stocked and presentable, and staying knowledgeable about the store to assist customers.

Requirements

Friendly, self-motivated, and dependable, with an enjoyment of serving others.
Ability to work with people and engage customers.
Ability to work a flexible schedule, including days, nights, weekends, and holidays.
Knowledge of basic cash handling procedures, including simple math.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Provide customers with a quick and efficient checkout experience by operating the cash register and scanner, itemizing and totaling purchases, and bagging merchandise.
Handle customer exchanges, returns, and complaints effectively.
Assist Cashiers with transactions, resolving discrepancies, and troubleshooting cash register and tender issues.
Greet customers warmly and create a pleasant interaction throughout each transaction.
Process monetary transactions, including cash, checks, gift cards, and credit or debit cards.
Offer the Extended Protection Policy for qualifying items.
Communicate out-of-stock products at checkout lanes and front entrances to the Manager on Duty and/or merchandise teams.
Maintain knowledge of the store to answer customer questions.
Restock items efficiently and accurately.
Keep the assigned area presentable.
Deliver an outstanding shopping experience for customers.
Promote the Fleet Farm customer loyalty program, credit card, and other company initiatives positively.