Customer Service Team Member

Fleet Farm Careers • Germantown, WI

1d

About The Position

At Fleet Farm, providing the best customer service is the priority. The Customer Service Team Member provides a friendly and efficient checkout experience, handles customer exchanges, returns, and complaints, and enables and encourages Cashiers to exceed customer expectations.

The role involves operating registers and scanners, processing payments, assisting Cashiers with transactions and troubleshooting, engaging customers throughout checkout, and supporting a presentable checkout area. The team member also promotes company programs, remains knowledgeable about the store, and communicates product availability concerns to the Manager on Duty and/or merchandise teams.

Requirements

• Friendly, self-motivated, and dependable, with an enjoyment of serving others and working with people.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays.
• Knowledge of basic cash-handling procedures, including simple math.

Nice To Haves

• High school diploma or GED preferred.

Responsibilities

• Provide customers with a quick and efficient checkout experience by operating the cash register and scanner, itemizing purchases, and bagging merchandise.
• Handle customer exchanges, returns, and complaints effectively.
• Assist Cashiers with transactions, resolve discrepancies, and troubleshoot cash register and tender issues.
• Greet and engage customers in a friendly manner throughout each transaction.
• Process monetary transactions, including cash, checks, gift cards, and credit or debit cards.
• Offer the Extended Protection Policy on qualifying items.
• Communicate out-of-stock products at checkout lanes and front entrances to the Manager on Duty and/or merchandise teams.
• Remain knowledgeable about the store to answer customer questions.
• Restock items efficiently and accurately.
• Keep the assigned area presentable.
• Deliver an outstanding shopping experience for customers.
• Promote Fleet Farm’s customer loyalty program, credit card, and other company initiatives.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED