Customer Service Team Member

Fleet Farm Careers • Rapid City, SD

7d

About The Position

At Fleet Farm, providing the best customer service is the priority. The Customer Service Team Member provides a friendly, efficient checkout experience and handles customer exchanges, returns, and complaints. The position also enables and encourages Cashiers to exceed customer expectations by assisting with transactions, resolving discrepancies, and troubleshooting register and tender issues. Team Members engage customers in a friendly manner, process monetary transactions, promote company initiatives, maintain their assigned area, and help deliver an outstanding shopping experience.

Requirements

• Friendly, self-motivated, and dependable, with an interest in serving others.
• Ability to work with people in an outgoing and engaging manner.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays.
• Knowledge of basic cash-handling procedures, including simple math.

Nice To Haves

• High school diploma or GED preferred.

Responsibilities

• Provide customers with a quick and efficient checkout experience by operating the cash register and scanner, itemizing purchases, totaling transactions, and bagging merchandise.
• Handle customer exchanges, returns, and complaints effectively.
• Assist Cashiers with transactions, resolve discrepancies, and troubleshoot cash register and tender issues.
• Greet and engage customers in a friendly manner throughout the transaction.
• Process monetary transactions using cash, checks, gift cards, and credit or debit cards.
• Offer the Extended Protection Policy on qualifying items.
• Communicate with the Manager on Duty and/or merchandise teams about out-of-stock products at checkout lanes and front entrances.
• Remain knowledgeable about the store to answer customer questions.
• Restock items efficiently and accurately.
• Keep the assigned area presentable.
• Promote the Fleet Farm customer loyalty program, credit card, and other company initiatives.
• Deliver an outstanding shopping experience for customers.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED