WFH Customer Service Team Manager

AIL•Orlando, FL

4d•$95,000 - $115,000•Remote

About The Position

AO Globe Life is expanding its leadership team and seeking experienced, growth-minded professionals who are ready to lead, mentor, and develop high-performing remote teams. In this fully remote role, you'll support both clients and team members while helping drive performance in a collaborative, mentorship-focused environment. This role offers flexibility, professional growth, and meaningful impact.

Requirements

Must be legally authorized to work in the United States
Reliable high-speed internet connection
Windows-based computer with webcam
Professional home office environment
Ability to work independently while collaborating virtually
Leadership or management experience
Strong communication and interpersonal skills
Excellent organizational and time-management abilities
Confidence using Zoom, Microsoft Office, and other digital tools
Self-motivation and accountability in a remote environment
Passion for mentoring, coaching, and developing others
A positive, solutions-oriented mindset

Nice To Haves

Experience in management, operations, customer service, sales leadership, recruiting, or team development is highly valued.

Responsibilities

Lead Client Consultations: Connect with individuals who have requested information about available benefit programs, schedule and conduct virtual consultations via Zoom, educate clients on available benefit options, guide clients through enrollment and provide ongoing support, and maintain accurate digital records and follow-up communications.
Develop & Support Your Team: Recruit, mentor, and coach new representatives, lead virtual team meetings, coaching sessions, and training calls, set performance goals and monitor team progress, foster a positive, accountable, and growth-oriented team culture, and support professional development through ongoing mentorship.