Customer Service Support Representative - US Remote

Labcorp•USA - NC - RTP - 1912 Alexander Drive, NC

1d•$18 - $21•Remote

About The Position

Labcorp is seeking a Remote Customer Service Support Representative to join their Maternal Serum Screening team. In this customer-focused role, you will work with physician offices, hospital laboratories, patients, and internal teams to ensure inquiries are resolved accurately, efficiently, and with a high level of professionalism. The ideal candidate is friendly, dependable, and passionate about delivering exceptional customer experience. You will answer questions, research and resolve issues, and serve as a trusted resource for our customers while maintaining a positive and empathetic approach. As a remote team member, you must be self-motivated, highly organized, and able to work independently in a structured environment. Success in this role requires strong communication skills, attention to detail, and the ability to consistently meet performance expectations, including productivity, quality, attendance, and other key performance metrics (KPIs). You should be comfortable working in a monitored environment where adherence to schedules, processes, and customer service standards is essential.

Requirements

High School Diploma or GED
3 months or more of customer service experience
Proficient with Microsoft Office programs
Possess a high level of professionalism and a strong customer service orientation
Ability to work independently and within a team environment
High level of attention to detail with the ability to prioritize and multitask
Ability to work in a fast paced production environment and meet established turn-around times
Strong communication skills; both written and verbal
Ability to handle the physical requirements of the position
Private, HIPAA‑compliant workspace
Agree to include home address in case reporting (CMS requirement)
Internet 100 Mbps minimum
Ability to work remotely in a fast‑paced, multi‑site environment

Nice To Haves

Associate's degree
3 months or more of contact center or call center environment
3 months or more of healthcare industry experience, such as a physician's office or a hospital
Experience with Salesforce.com and/or Laboratory Information Systems
Flexibility to work overtime or other shifts depending on business needs

Responsibilities

Act as a liaison between Labcorp, the customer base and patients
Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
Speak with customers in a courteous, friendly, and professional manner using protocol procedures
Inquire, clarify, and confirm customer requirements and understanding of the solution
Provide additional customer education and information as needed
Qualify and establish inbound new customers requesting Labcorp's products and services
Work in multiple databases to research complex issues and questions
Notify clients of test results in a timely and accurate manner
Review test forms for accuracy and report any discrepancies
Participate in activities designed to improve customer satisfaction and business performance
Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance