ACEP Support Representative (Customer Service, Remote)

Precoa•Phoenix, AZ

2d•Remote

About The Position

This is a remote customer service role built around one of our premier lead sources: advertised community education events. You're the first person families talk to, and you start your day early with a team that notices good work and helps you grow. You're an outgoing person who loves talking with different personalities. You build rapport quickly, you keep the details straight, and you're at your best when the phone, inbox, and chat are all active at once. The Precoa ACEP Support Team is looking for someone with these qualities.

Requirements

1-2 years of administrative or customer service experience, or an undergraduate degree
Proficiency in Microsoft Office, Google Drive, Zoom, and ADP
Clear, empathetic communication: you speak clearly, listen well, ask for clarification, and write with strength and polish
Professionalism and strong task management: you balance competing tasks with a positive attitude, organize information, and flag problems in a timely way
Availability for a full-time schedule (40 hrs/week, 8-hour days) with a 6am PST start, five days a week including Saturday and Sunday

Responsibilities

Answer incoming RSVP calls from people interested in our community education events.
Maintain the RSVP process so each event is organized and ready to go.
Communicate by phone, email, and chat, adjusting your approach to each person.
Take direction from different team members, balance competing priorities, and raise a flag early when something looks off.