Customer Service Representative (Remote)

ABC Legal Services • North Dakota, Kansas, Indiana, Kentucky, North Carolina, South Carolina, Virginia (Remote), IN

21h • Remote

About The Position

ABC Legal Services is the national leader in service of process, with a team of 1000 employees and offices across the country. They have been in business for over 30 years and focus on advancing technology, acquiring competitors, and expanding through inbound marketing and sales. The Customer Support Specialist will address and resolve customer questions and issues, aiming to provide the best possible customer experience. This involves correcting errors, following up with process servers, expediting orders, and providing information and updates. The role requires collaboration with other teams to ensure order completion. Key attributes for this customer-focused position include diplomacy, quick thinking, and the ability to manage multiple priorities under pressure. This is a remote position, but candidates must reside in North Dakota, Kansas, Indiana, Kentucky, North Carolina, South Carolina, or Virginia.

Requirements

• High school diploma or GED required
• 1-3 years of customer support or call center experience assisting customers over the phone
• Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
• Document manipulation experience
• Ability to read, write, and speak English
• Ability to transcribe information, review an order, investigate issues and implement solutions
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm

Nice To Haves

• Technology Driven

Responsibilities

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders
• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

Benefits

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED