Remote Customer Service Representative

TEKsystems•Lake Forest, CA

1d•$18 - $18•Remote

About The Position

This is a Contract to Hire position where the representative will receive consumer calls and emails regarding problems, installation instructions, and general product information. The role involves answering a high volume of incoming technical support calls, offering knowledge to consumers, and directing them to the proper source if necessary. The representative will handle a strong volume of calls with tact, diplomacy, and a strong consumer service orientation in accordance with company guidelines. While working with consumers over the phone, the representative will complete information on the computer screen with all pertinent data. This role requires basic knowledge of computer software for data input and retrieval and responding to consumer repairs and requests according to Consumer Service procedures. The representative will evaluate product problems, determine if a product needs to be scrapped or repaired, and assist consumers on product installation techniques, features, and models as requested by the consumer service supervisor.

Requirements

Type 35+ WPM.
High School diploma or equivalent.
Good verbal and written communication skills.
Problem-solver; ability to deal with customers (internal and external) in difficult situations.
Basic mechanical aptitude

Nice To Haves

At least one (1) year experience in a product-based customer support function and/or call center environment is preferred but not required
Previous experience in the hardware and home improvement industry preferred.
Technical mindset and the willingness to learn - most of this position is self taught - the biggest thing is their personality and willingness to learn. They want someone self motivated
bilingual in Spanish or French a plus

Responsibilities

Receives consumer calls and emails in regards to problems, installation instructions and general product information.
Answers high volume incoming technical support calls.
Offers knowledge to consumers and directing them to the proper source if necessary.
Handles a strong volume of calls with tact, diplomacy, and strong consumer service orientation in accordance with company guidelines.
While working with consumers over the phone completes information on computer screen with all of the pertinent data.
Requires basic knowledge of computer software for data input and retrieval.
Responds to consumer repairs and requests according to Consumer Service procedures.
Evaluate product problems, determines if product needs to be scrapped or if it can be repaired.
Assist consumers on product such as installation techniques, product features and models etc. as requested by consumer service supervisor.