Remote Customer Service Representative

Afni, Inc.•Montgomery, AL

1d•Remote

About The Position

We’re hiring Customer Service & Solutions Advisors to support customers for a leading telecommunications provider. Customers may use automated or AI-assisted support before reaching you, so you’ll focus on conversations that require problem-solving, empathy, judgment, and personalized solutions. Help customers solve problems that need a human touch.

Requirements

Six months of customer service experience
Must be 18 years of age
Must have GED or High School Diploma
Must be legally permitted to work in the United States
Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
25Mbps Download/10Mbps Upload
Ping Rate – Less than 100 ms
A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
Ability to be on webcam during working hours

Nice To Haves

Previous call center experience is helpful but not required.
Experience in customer service, retail, hospitality, technical support, telecommunications, or other customer-facing roles can provide valuable transferable skills.

Responsibilities

Listen, ask questions, and uncover what customers really need
Research and resolve account, billing, service, device, and technical concerns
Troubleshoot issues requiring additional support
Recommend and sell products, services, upgrades, or additional lines based on customer needs
Confidently handle frustrated or challenging customers
Help retain customers by finding solutions that address their concerns
Navigate multiple systems and resources to resolve customer concerns
Work toward established customer experience and performance goals