ACEP Support Representative

Precoa • Phoenix, AZ

2d • Remote

About The Position

As an ACEP Support Representative, you will be responsible for answering incoming RSVP phone calls for one of our premier lead sources known as advertised community education events. Your primary role will be interacting with potential customers and maintaining the RSVP process to ensure that these events run smoothly. This role requires someone with customer service skills, strong work ethic, an upbeat and positive attitude and the ability to communicate in multiple formats (phone, email, chat etc.).

Requirements

• Customer service skills
• Strong work ethic
• Upbeat and positive attitude
• Ability to communicate in multiple formats (phone, email, chat etc.)
• 1-2 years’ work experience in administrative/customer service related fields or undergraduate degree
• Proficient in Microsoft Office, Google Drive, Zoom, ADP
• Speaks clearly, listens and obtains clarification, and is empathetic
• Strong written communication and composition skills
• High level of professionalism
• Works well taking direction from different team members
• Balances competing tasks efficiently with a positive attitude
• Gathers and organizes information for analysis
• Identifies problems and raises a flag in a timely manner

Responsibilities

• Answering incoming RSVP phone calls for advertised community education events.
• Interacting with potential customers.
• Maintaining the RSVP process to ensure events run smoothly.
• Communicating in multiple formats (phone, email, chat etc.).

Benefits

• Company bonuses
• 18 days PTO
• Two paid weeks of parental leave
• Health benefits
• Dental benefits
• Vision benefits
• 401k
• Company match for 401k
• 10,000 Life Insurance Policy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree