Customer Care Representative - Remote US
About The Position
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. As a Customer Care Representative - Remote US at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges.
Requirements
- High school diploma or G.E.D.
- Six or more years of customer service or other telephone experience
- Experience working with organizational functions and personnel
- Experience working with fax machines, computer software, and telephone technology
- Experience working with and skilled in the use of help desk software
Responsibilities
- Answers telephones and responds to highly complex customer questions and/or forwards call to appropriate personnel.
- Researches customer inquiries and responds to appropriate parties in a timely manner.
- Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
- Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
- Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information.
- Interfaces with team members, management, and customers in reference to customer service issues.
- Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
- Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
- Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.
- Assists supervisor/manager with the day-to-day operations of the customer service area, including training and/or mentoring less experienced staff.
Benefits
- flexible vacation policy
- 401(k) employer match
- comprehensive health benefits
- educational assistance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
