Customer Service Representative - Remote US TP88909 - WAH

VetJobs

2d • Remote

About The Position

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. They handle and carefully respond to all customer inquiries, provide excellent customer service through active listening, and work with confidential customer information, treating it sensitively. The goal is to resolve issues on the first call by being proactive, appropriately communicating with customers, and calmly attempting to resolve and de-escalate any issues. Interactions are escalated when necessary and appropriate, and all call-related information is tracked for auditing and reporting purposes. Feedback on call issues is provided, and upselling is performed if required.

Requirements

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems
• A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms)
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
• Proof of internet speed required

Nice To Haves

• Customer service and/or sales experience preferred
• College degree preferred but not required

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED