Customer Success Partner (US, Remote)
Eleos Health
•$120,000 - $140,000•Remote
About The Position
Eleos Health is building the system of action for community-based care, helping behavioral health, hospice, and home health teams spend less time on administrative burdens and more time focused on patient care. Powered by their Polaris AI, Eleos works alongside clinicians to proactively identify and address issues, reducing administrative load, protecting revenue and compliance, and freeing up care teams. They aim to shift the industry from reactive to proactive care.
Requirements
- 5+ years in Customer Success, Strategic Account Management, Consulting, or a related role within SaaS, healthcare technology, or another complex B2B environment.
- Demonstrated success managing complex, high-value enterprise relationships and navigating multiple stakeholders, business units, or use cases.
- Proven ability to drive product adoption, measurable value, retention, and strategic account plans.
- Strong executive presence and ability to lead data-driven conversations with VP and C-suite stakeholders.
- Strong analytical and commercial acumen, with experience identifying risk, demonstrating ROI, and partnering on renewals and growth.
- Ability to navigate complex or high-stakes conversations, influence without authority, and balance customer and business objectives.
- Highly proactive, organized, and comfortable operating with autonomy in a fast-moving, cross-functional environment.
- Experience with building Claude AI Workflows, Salesforce, ChurnZero, or similar platforms.
- Healthcare technology, behavioral health, or other regulated-industry experience strongly preferred.
- Ability to travel 30% for customer visits
Responsibilities
- Own strategic customer strategy: Manage a portfolio of Eleos’s largest and most complex customers, developing strategic account and success plans tied to adoption, measurable outcomes, retention, and growth.
- Build strategic relationships: Develop trusted, multi-threaded relationships from operational and clinical champions through executive sponsors, maintaining strong alignment on priorities, value, and long-term partnership goals.
- Drive adoption and value: Use utilization, customer health, workflows, and outcomes data to identify barriers and proactively develop strategies that increase adoption and demonstrate measurable clinical and operational impact.
- Anticipate and mitigate risk: Identify early signals of customer risk, maintain a clear point of view on account health and renewal readiness, and lead mitigation strategies before issues become urgent.
- Lead strategic conversations: Facilitate executive business reviews and other high-impact conversations, bringing data, insights, best practices, and evidence-based recommendations that help customers maximize the value of Eleos.
- Drive retention and growth: Partner closely with Account Management on renewal and expansion strategy, identifying growth opportunities and mitigating commercial risk.
- Orchestrate and influence: Mobilize cross-functional teams to advance customer priorities while translating customer trends and insights into recommendations that influence Eleos’s Product, CS strategy, and broader customer experience.
- Lead cross-functional collaboration: Partner closely with Implementation Consultants, Account Managers, Product, Support, and other teams to align on customer strategy, remove barriers, and deliver a seamless customer experience. Act as the strategic connector across teams, ensuring clear ownership and coordinated execution against customer goals.
- Elevate Customer Success: Share best practices, improve scalable playbooks and processes, and support the growth of the broader CS team.
Benefits
- Competitive health and well-being benefits
- mental healthcare support
- life and AD&D insurance
- Significant equity
- 401(k) plans matched to 4%
- Company sponsored retirement plan
- Global business travel insurance for you and any dependents traveling with you
- Domestic conference budget
- annual learning & development stipend
- Remote work stipend
- Generous PTO
- additional mental health days
- paid time off to recharge, care for yourself and loved ones, and handle life's moments
- Fertility treatment and family planning coverage
- Employee resource groups
- team-driven celebrations and events
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
