Customer Service Support Rep

Labcorp • Oak Creek, WI

5d • Onsite

About The Position

LabCorp is seeking a Customer Service Support Representative to join our team in Oak Creek, WI. This role acts as a liaison between LabCorp, the customer base, and patients, resolving routine customer requests via inbound/outbound calls or the internet. The representative will provide product education, handle a wide variety of questions, and ensure a world-class customer experience while working with physician offices, hospital laboratories, patients, and internal customers. The position requires maintaining HIPAA compliance through administrative support for medical record management, CRM data maintenance, and internal records.

Requirements

• High School Diploma or GED equivalent
• 6 months or more experience in a customer service role
• Knowledge of Microsoft Office suite
• Strong verbal and written communication skills and excellent ability to listen and respond
• Courteous with strong customer service orientation
• Flexible with the ability to manage and adapt to changing priorities quickly
• Excellent multitasking abilities required

Nice To Haves

• 6 months or more of experience working in a contact center/call center environment
• 6 months or more of experience in the healthcare industry, such as a physician's office or a hospital processing specimens
• 6 months or more of experience with Laboratory Information Systems

Responsibilities

• Act as a liaison between LabCorp, the customer base and patients
• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Qualify and establish inbound new customers requesting LabCorp's products and services
• Work in multiple databases to research complex issues and questions
• Notify clients of test results in a timely and accurate manner
• Review test forms for accuracy and report any discrepancies
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Benefits

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED