Customer Support Rep.
About The Position
Federal Signal is seeking a Customer Service Support person whose responsibilities will initially focus on data and order entry. This role is expected to evolve to include a comprehensive range of customer service and support activities throughout the entire sales life cycle of Federal Signal's products and services. Federal Signal, headquartered in Downers Grove, IL, with manufacturing facilities worldwide, is a leading global designer and manufacturer of products and total solutions serving municipal, governmental, industrial, and commercial customers. The company operates two groups: Environmental Solutions and Safety and Security Systems, building and delivering equipment for material movement, infrastructure cleaning, and community protection.
Requirements
- High School Diploma or GED
- 1-3 years’ customer service experience within a business-to-business environment.
- Strong customer service orientation with proven ability to maximize customer satisfaction and acquisition.
- Consistently capable of presenting oneself with the highest degrees of professionalism, composure, courtesy, and integrity.
- Confident when in adversarial situations, possessing strong dispute management and resolution skills.
- Excellent, clear and concise communication skills, both in verbal and written formats.
- Astute listening skills.
- Capable of critically reviewing and analyzing situations and developing effective plans of action.
- Proficient in Microsoft Excel, Word, & Outlook applications required.
- Attentive to detail.
- Solid organizational and multi-tasking skills.
Nice To Haves
- Previous manufacturing experience highly preferred.
- Enterprise resource planning (ERP) business process management software experience such as JD Edwards, SAP highly preferred.
- eCommerce and online chat knowledge highly preferred.
Responsibilities
- Maintains order entry function through receiving orders, checking model numbers and other data for accuracy, and enters orders in the operating system and/or ecommerce platform.
- Researches and confirms original order and factory set information, purchase orders, return merchandise authorizations and any other pertinent data needed to resolve customer disputes.
- Utilizes QuoteWerks to obtain special contract pricing or quoted pricing to enter in orders.
- Expedites past due orders and long lead times to satisfy customer needs.
- Interface daily with customers, 3rdparty sales representatives and Federal Signal Sales personnel via telephone, email, chat and electronic data interface (EDI).
- Consults with customers regarding product warranties and the correct product mix based upon customer need, desired effect, technology involved and product/ service application.
- Reviews return material authorizations for accuracy and will secure necessary approvals.
- Continually acquires and builds knowledge on products, services and manufacturing systems to provide customer assistance in selection of our product lines.
- Performs additional duties and special projects as assigned.
Benefits
- annual bonus potential
- insurance (life, medical, dental, vision)
- paid holidays
- paid vacation
- 401(k) with matching contributions
- tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
