NOW HIRING Part Time Customer Service Supervisor!!

TJX•Mechanicsville, VA

1d•Onsite

About The Position

The Customer Service Supervisor is responsible for promoting an excellent customer experience and overseeing front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The supervisor leads by example through engaging with customers, maintaining a clean and organized store, and modeling outstanding customer service. This role trains and mentors Associates, coordinates register coverage and breaks, addresses customer concerns, and helps ensure store tasks are completed according to priorities and plans. The supervisor also partners with Management on training needs, supports shrink reduction and safety programs, and ensures adherence to labor laws, policies, and procedures. This is a part-time position at Marshalls Store 1007 in Mechanicsville, Virginia. The starting pay range is $14.50 to $15.00 per hour; actual starting pay depends on relevant skills, qualifications, and experience. Benefits vary by service or hours eligibility and are subject to applicable plan terms.

Requirements

Availability to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Ability to multitask.
Strong communication and organizational skills, with attention to detail.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively with peers and supervisors as a team player.
Ability to train others.
1 year of retail experience and 6 months of leadership experience.

Responsibilities

Promote an excellent customer experience and model outstanding customer service.
Oversee front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs.
Engage and interact with customers and maintain a clean, organized store.
Promote a positive internal and external customer experience, honesty, integrity, and confidentiality.
Train and mentor Associates on front-end principles and coach them on personalizing customer interactions while promoting loyalty programs.
Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
Address customer concerns and issues promptly.
Ensure Associates complete tasks and activities according to the store plan, prioritizing work as needed.
Communicate priorities and progress accurately and effectively with Management and Associates.
Give and accept recognition and constructive feedback.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation assistance
Bereavement benefit
401(k) employee contributions
Child care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) matching, for those meeting service or hours requirements
Medical, dental, and vision insurance, for those meeting service or hours requirements
Health savings account (HSA), for those meeting service or hours requirements
Health care flexible spending account (FSA), for those meeting service or hours requirements
Life insurance, for those meeting service or hours requirements
Short- and long-term disability, for those meeting service or hours requirements
Paid parental leave, for those meeting service or hours requirements
Paid holidays, vacation, and sick time, for those meeting service or hours requirements
Auto and home insurance discounts
Scholarship program
Adoption assistance