Now Hiring Customer Experience Coordinator Part Time
About The Position
The Customer Experience Coordinator promotes an excellent customer experience and oversees Associates at the front of the store to ensure prompt, courteous service and promotion of loyalty programs. The role models outstanding customer service by engaging with customers and maintaining a clean, organized store. The Coordinator helps create a positive internal and external customer experience while promoting honesty, integrity, confidentiality, safety, and shrink reduction. The position includes training and mentoring Associates on front-end principles and personalized service, assigning registers, responding to point-of-sale coverage needs, coordinating breaks, addressing customer concerns, and ensuring tasks are completed according to the store plan. The Coordinator communicates priorities and progress with management and Associates, gives and accepts recognition and constructive feedback, partners with Management on training needs, and ensures compliance with labor laws, policies, and procedures. Other duties may be assigned.
Requirements
- Available to work a flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques.
- Able to multitask.
- Strong communication and organizational skills, with attention to detail.
- Able to respond appropriately to changes in direction or unexpected situations.
- Works effectively with peers and supervisors as a team player.
- Able to train others.
- 1 year of retail experience and 6 months of leadership experience.
Responsibilities
- Promote an excellent customer experience and model outstanding customer service.
- Oversee front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs.
- Engage and interact with customers and maintain a clean and organized store.
- Promote honesty and integrity and maintain confidentiality.
- Train and mentor Associates on front-end principles and coach them on personalizing customer experiences and promoting loyalty programs.
- Assign registers, respond to point-of-sale coverage needs, and coordinate breaks for Associates.
- Address customer concerns and issues promptly.
- Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
- Communicate priorities and progress accurately and effectively with management and Associates.
- Provide and accept recognition and constructive feedback.
- Partner with Management on Associate training needs.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in store shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation assistance
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match for Associates meeting service or hours requirements
- Medical, dental, and vision coverage for Associates meeting service or hours requirements
- Health savings account (HSA) for Associates meeting service or hours requirements
- Health care flexible spending account (FSA) for Associates meeting service or hours requirements
- Life insurance for Associates meeting service or hours requirements
- Short- and long-term disability coverage for Associates meeting service or hours requirements
- Paid parental leave for Associates meeting service or hours requirements
- Paid holidays, vacation, and sick time for Associates meeting service or hours requirements
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
