NOW HIRING Part Time Customer Service Supervisor!!
About The Position
The Customer Service Supervisor promotes an excellent customer experience and oversees front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The Supervisor leads by example through customer engagement, maintains a clean and organized store, and models outstanding customer service. The role includes training and mentoring Associates on front-end principles, coaching them to personalize customer interactions, assigning registers, responding to point-of-sale coverage needs, coordinating breaks, and promptly addressing customer concerns. The Supervisor ensures tasks are completed according to the store plan, communicates priorities and progress to management and Associates, partners with Management on training needs, and supports adherence to labor laws and company policies. The role also promotes credit and loyalty programs, contributes to shrink reduction, and promotes safety. Other duties may be assigned.
Requirements
- Available to work a flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques.
- Able to multitask.
- Strong communication and organizational skills, with attention to detail.
- Able to respond appropriately to changes in direction or unexpected situations.
- Works effectively with peers and supervisors as a team player.
- Able to train others.
- One year of retail experience and six months of leadership experience.
Responsibilities
- Promote a positive internal and external customer experience.
- Promote honesty, integrity, and confidentiality.
- Train and mentor Associates on front-end principles and personalized customer service.
- Coach Associates on promoting loyalty programs.
- Assign registers, support point-of-sale coverage needs, and coordinate Associate breaks.
- Address customer concerns and issues promptly.
- Ensure Associates complete tasks according to the store plan and prioritize as needed.
- Communicate priorities and progress accurately and effectively with management and Associates.
- Provide and accept recognition and constructive feedback.
- Partner with Management on Associate training needs.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support store shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet and legal insurance
- Credit union
- Referral bonuses
- For eligible Associates: 401(k) match, medical, dental, and vision coverage, HSA, health care FSA, life insurance, short- and long-term disability, paid parental leave, paid holidays, vacation and sick time, auto and home insurance discounts, scholarship program, and adoption assistance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
