NOW HIRING Part Time Customer Service Supervisor!!

TJX•Mechanicsville, VA

11d•Onsite

About The Position

The Customer Service Supervisor promotes an excellent customer experience and oversees front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The role leads by example through customer engagement and by maintaining a clean, organized store. It also supports Associate training, front-end operations, customer issue resolution, store priorities, safety, and loss-prevention goals.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Ability to multitask.
Strong communication and organizational skills, with attention to detail.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively with peers and supervisors as a team player.
Ability to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote a positive internal and external customer experience and role-model outstanding customer service.
Train and mentor Associates on front-end principles and coach them on personalizing customer interactions while promoting loyalty programs.
Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
Address customer concerns and issues promptly.
Ensure Associates complete tasks according to the store plan and reprioritize as needed.
Communicate priorities and progress accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Maintain a clean and organized store.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation benefit
Bereavement benefit
401(k) with Associate contributions
Child care discounts
Cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for those who meet service or hours requirements
Medical, dental, and vision coverage for those who meet service or hours requirements
Health savings account (HSA) for those who meet service or hours requirements
Health care flexible spending account (FSA) for those who meet service or hours requirements
Life insurance for those who meet service or hours requirements
Short- and long-term disability coverage for those who meet service or hours requirements
Paid parental leave for those who meet service or hours requirements
Paid holidays, vacation, and sick leave for those who meet service or hours requirements
Auto and home insurance discounts
Scholarship program
Adoption assistance
Competitive salary and benefits package