Customer Service Supervisor

Wawa, Inc. • Milford, OH

3d • $21 - $28

About The Position

The Customer Service Supervisor (CSS) is a motivated leader who supports store operations and works alongside peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized, and fully stocked. The position leads and supports Associates during shifts and helps the leadership team achieve store goals.

Requirements

• High school diploma or GED equivalent.
• Must be at least 18 years old and have reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
• Strong customer service, relationship-building, and communication skills.

Nice To Haves

• Supervisory experience, ideally in retail or food service environments.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with the leadership team to achieve goals for sales, expenses, Associate retention, and training.
• Lead, motivate, and train Associates to drive sales and performance during shifts.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory through regular cycle counts and smart ordering to maximize sales and ensure customers can find what they need.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• Mental health benefits
• Employee Stock Ownership Plan (ESOP)
• 401(k) with matching
• Education Assistance Program
• Store discounts
• Paid time off
• Paid parental leave
• Additional benefit and wellness programs
• Opportunity to opt into a 4-day work week
• $2.00 shift differential for hours worked between 12 a.m. and 6 a.m.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED