About The Position

The Customer Service Supervisor is an integral member of the store management team, contributing to the successful implementation of strategies and operational excellence that support brand equity, customer satisfaction, and financial growth. The role supports the leadership team by executing sales strategies, coaching team members, managing daily store operations, and ensuring exceptional customer service. The supervisor is expected to embrace originality and integrity, show empathy for customers and coworkers, demonstrate courage by making decisions and leading by example, and drive performance through results-oriented support of the team.

Requirements

  • Must be 18 years or older.
  • Must have reliable transportation.
  • Ability to handle heavy lifting up to 40 lbs.
  • Ability to move around constantly, kneel, carry items, reach overhead, and climb ladders.
  • Ability to work with people and support, assist, and coach store associates effectively.

Responsibilities

  • Execute sales strategies and monitor performance to drive revenue growth.
  • Guide and support team members through effective mentorship and leadership.
  • Manage daily store operations to ensure efficiency and maintain high standards.
  • Ensure exceptional customer service and foster a welcoming shopping environment.
  • Support, assist, and coach store associates so they can perform their work effectively.
  • Comply with Levi's Stores policies, procedures, and programs, and follow directives of store management.
  • Meet or exceed established store and individual sales and performance goals.

Benefits

  • Paid volunteer hours and charity donation matching up to $2,000 per year for full-time and part-time employees.
  • 50% employee discount for full-time and part-time employees.
  • 401(k) match of 125%, up to 6%, for full-time and part-time employees.
  • Full-time employees receive three weeks of paid time off in the first year, increasing to four or more weeks thereafter.
  • Immediate medical, dental, and vision coverage for full-time employees.
  • Free medical premiums with Live.
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