Customer Service Supervisor
Wawa, Inc.•Manchester, TN
•Onsite
About The Position
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You’ll work side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked.
Requirements
- High School Diploma or GED equivalent
- Must be 18+ years old with reliable transportation
- Flexible availability to work various shifts, including weekends, and holidays, to meet business needs
- Strong customer service, relationship-building, and communication skills
Nice To Haves
- Supervisory experience, ideally in retail or food service environments, is a plus
Responsibilities
- Deliver outstanding customer service and resolve inquiries promptly.
- Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
- Lead, motivate, and train Associates to drive sales and performance during shift.
- Ensure consistent execution of customer service programs, policies, and store technology components.
- Manage cash processes, inventory, vendor check-ins, and store safety.
- Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.
Benefits
- medical, dental, vision and mental health benefits
- ESOP (Employee Stock Ownership Plan)
- 401(k) + matching
- Education Assistance Program
- store discounts
- paid time off
- paid parental leave
- access to additional benefit and wellness programs
- Tuition Reimbursement
- Flexible Spending Accounts (Health Care & Dependent Care)
- Employee Assistance & Wellness Programs
- Employee Credit Union
- Employee Resource Groups
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
