Supervisor, Customer Service

MiTek • Chesterfield, MO

3d • Onsite

About The Position

Supervise the customer service team including accountability for customer satisfaction, retention, and growth by efficiently delivering competitive services to the customer. Supervise the customer service team including accountability for customer satisfaction, retention, and growth by efficiently delivering competitive services to the customer. What You Will Do: Responsibilities Support the Customer Service team through coaching and training. Monitor the Customer service queue and call center for issue. Effectively identifies priorities, inform the team of any change, communicate processes to achieve excellent results. Identifies customer needs, satisfies customer requests, and resolves customer complaints and concerns. Leadership Responsibilities: Responsible for the professional development of team members, play a key role to guide, coach, and provide constructive feedback to support team members to reach their full potential. Create a supportive and inclusive work environment that encourages collaboration, respect for diverse perspectives, and empower team members to excel in their roles. MiTek is a platform innovator and enabler that exists to transform the building industry with better building solutions. In 1955, MiTek transformed residential construction with the invention of the Gang-Nail plate and a digital platform that provided an affordable and scalable way to manufacture wood trusses. Today, MiTek delivers software, services, engineered products, and automated solutions that enable the building industry to improve efficiencies by optimizing the balance between off-site and on-site. With nearly 5,600 team members worldwide, MiTek collaborates across the building industry to enable and accelerate transformational breakthroughs in design and construction to transform the way the industry designs, makes, and builds. As a Berkshire Hathaway (NYSE: BRK-A, NYSE: BRK-B) company since 2001, MiTek has a record of continuous growth and innovation. MiTek is an E-Verify and Drug and Tobacco-Free Workplace. We are an equal opportunity employer; and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ethnicity, physical or mental disability, sex (including pregnancy, sexual orientation, gender identity or expression, or transgender status), age (40 and over), genetic information (including family medical history), veteran status, or any other protected characteristic. For accommodation to assist with completing this application, please contact Human Resources at [phone]. www.mii.com

Requirements

• 4+ Years Customer Service experience required
• 1-2 Years Team Lead experience preferred
• Equivalent combination of experience and education which clearly indicates the ability to perform the essential functions of the position may substitute on a year for year basis
• Able to use Microsoft Office Applications
• Good communicator, problem solving skills, fast learner, organized

Nice To Haves

• Associates Building and Construction Technology preferred or Associates Communications preferred

Responsibilities

• Support the Customer Service team through coaching and training.
• Monitor the Customer service queue and call center for issue.
• Effectively identifies priorities, inform the team of any change, communicate processes to achieve excellent results.
• Identifies customer needs, satisfies customer requests, and resolves customer complaints and concerns.
• Responsible for the professional development of team members, play a key role to guide, coach, and provide constructive feedback to support team members to reach their full potential.
• Create a supportive and inclusive work environment that encourages collaboration, respect for diverse perspectives, and empower team members to excel in their roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees