Customer Service Supervisor

Piedmont Airlines•Burlington, VT

2d•Onsite

About The Position

Piedmont Airlines is seeking a motivated, reliable leader to join their team as a Customer Service Supervisor. The primary responsibility of this position is to manage the operational activities of the department in accordance with established policies and procedures. The successful candidate will possess excellent organizational skills, the ability to multitask, and the ability to work well with all levels of management and support staff. Piedmont Airlines emphasizes delivering industry-leading service to customers and airline partners, and this role is crucial in maintaining their standard of excellence. The company fosters a team environment where individuals work hard, care for each other, and have opportunities to grow, celebrating accomplishments and learning from mistakes while holding each other accountable.

Requirements

Excellent organizational skills and ability to multi-task
Ability to work independently, set and meet own deadlines
Ability to work well with all levels of management and support staff
Able to defuse conflicts among team members
Familiarity with Microsoft Office Suite
Prior experience with internal controls processes for accountable items
Ability to work a flexible schedule
Clear driving record
10-year Criminal History Records Check
Drug screen as required
Proof of high school or GED completion
Minimum 18 years of age

Nice To Haves

Previous airline management experience
Current Piedmont employee with a minimum six months of service
Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents
Extensive knowledge of QIK
Bachelor’s Degree in Aviation, Business, or related field

Responsibilities

Coach and provide career development to the team
Correct non-compliant behavior and impose disciplinary action as required
Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
Manage the operational activities of the department in accordance with established policies and procedures
Manage a staff of team members with varied duties
Administrative duties, including daily/weekly/monthly reports
Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems
Supervise, direct, and monitor personnel in the completion of their duties; adjust as necessary to ensure on-time performance and quality customer service
Drive motorized equipment
Provide support when employee absence affects the operation