Customer Service Superintendent

Rausch Companies•Little Rock, AR

25d

About The Position

The Customer Service Superintendent ensures tenants receive excellent service by managing warranty and repair activities, overseeing inspections, and supporting the tenant turn process. The role works closely with the Customer Service Manager, Property Managers, and trade partners to maintain properties and deliver “Service of the Second Mile.” The position also involves hands-on repairs that do not require a licensed professional, participating in homeowner orientations for new acquisitions, and identifying trends and cost-saving improvements.

Requirements

At least 2 years in construction, maintenance, or a related field.
Comfortable working alongside managers and leading trade partners.
Proficient in MS Office and basic database/software use.
Strong problem-solving and communication skills with a service-first mindset.
Able to work under pressure and meet deadlines.
Able to lift, push, and pull items of varying weights.
Comfortable standing, sitting, bending, kneeling, and stooping for extended periods.

Responsibilities

Oversee and complete repair and warranty work orders on schedule.
Collaborate with Property Managers to provide responsive service and resolve tenant concerns.
Coordinate with vendors and trade partners to ensure quality and timely repairs.
Perform hands-on repairs that do not require a licensed professional.
Assist in managing Move-In, Move-Out, and Tenant Turn processes.
Conduct inspections of occupied and vacant units to ensure they meet high standards.
Participate in Homeowner Orientations for new acquisitions.
Track repair cycles, analyze trends, and recommend cost-saving improvements.
Keep knowledge of construction, service, and market trends current.
Perform other duties as assigned.