Service Superintendent

Dowbuilt • Honolulu, HI

7d • $110,000 - $130,000

About The Position

Dowbuilt is hiring a Service Superintendent to plan, manage, and execute projects and service work in occupied high-end residences. The role combines craftsmanship, project management, communication, and problem-solving to deliver quality results and a strong client experience. The Service Superintendent collaborates with people inside and outside the company to develop projects and determine effective solutions for clients.

The Service Superintendent manages relationships and requests for assigned clients, develops project scopes and schedules, coordinates clients and subcontractors, and ensures work is completed safely, on time, within scope, and to high workmanship standards. The position also supports estimates and maintenance programs, supervises subcontractors, maintains site security and organization, and communicates progress and opportunities to the team.

Dowbuilt describes its culture as one of care for employees, clients, and craftspeople. The company invests in professional development and supports career growth through communication, mentorship, and goal setting. The position offers a base pay range of $110,000–$130,000 per year; actual compensation depends on factors including experience, skills, education, certifications, location, and internal equity. New hires typically start below the midpoint, with opportunity for growth and advancement.

Requirements

• At least 7 years of residential construction experience; high-end residential experience is preferred.
• OSHA 10 and CPR/First Aid certifications.
• Focus on safety and security.
• Working knowledge of all phases of carpentry.
• Working knowledge of building codes, inspections, and permit requirements.
• Working knowledge of the operation and basic troubleshooting of home mechanical, electrical, and plumbing systems.
• Working knowledge of fine-finish care and maintenance practices.
• Working knowledge of Microsoft Office Suite, web-based applications such as Smartsheet, Insightly, ShareFile, and Slack, and/or Bluebeam or Adobe Acrobat.
• Professional and succinct communication skills.
• Ability to listen actively, follow instructions, take notes, ask for help, and suggest solutions.
• Drive to learn, develop skills, and share knowledge with others.
• Ability to collaborate and problem-solve with others.
• Composure under stress or when facing difficult objectives.
• Ability to maintain confidentiality of client and company proprietary information.
• Professional demeanor and appearance.
• U.S. work authorization.

Nice To Haves

• High-end residential construction experience.

Responsibilities

• Develop and maintain long-term relationships with assigned service clients, serving as the primary contact and Dowbuilt representative for requests.
• Prepare for and plan client site meetings as needed.
• Collaborate with clients, designers, architects, subcontractors, household staff, and Dowbuilt employees to develop service project scopes.
• Act as a subject-matter expert and primary point of contact for client inquiries and requests.
• Create and manage the weekly schedule, maintain a current calendar, and identify schedule gaps in advance.
• Maintain service lists for each client to ensure sufficient work for the Service Superintendent and, at times, a Service Foreman.
• Assist clients and subcontractors in developing scopes of work.
• Communicate scope and schedule details and changes regularly to clients and the Service Manager, and confirm work is complete and satisfactory within the established scope.
• Meet promised deadlines; identify scope or deadline changes early and communicate new costs and deadlines to the team and client.
• Assist the Service Manager with estimates by providing expected labor, subcontractor, and material requirements, and manage labor and resources to the estimate.
• Submit material purchases with appropriate job numbers and assist with invoice approvals as required.
• Maintain a safe, secure, clean, and organized work site; remove tools and equipment each day; protect the security and privacy of client properties and information.
• Perform, manage, and take responsibility for work that meets high workmanship standards.
• Assist the Service Manager in establishing, coordinating, and facilitating maintenance programs for new and existing clients.
• Perform routine preventative maintenance, help ensure clients’ homes run smoothly, proactively identify repairs, and inspect and diagnose problems as needed.
• Supervise subcontractors to ensure safe operations, work quality, schedule, and cost; maximize productivity and manage subcontractor performance and conduct on site.
• Ensure job-site safety procedures are in place and strictly administered, and conduct safety meetings with subcontractors and Service Foremen.
• Prepare daily Field Reports recording hours and summarizing service work performed.
• Identify and communicate potential leads and opportunities to the Service Director.
• Establish and cultivate professional and personal contacts in the building industry.
• Clean and maintain the company service vehicle.

Benefits

• 100% paid medical, dental, vision, short-term disability, and $50,000 in basic life insurance for full-time employees, effective the first of the month following date of hire.
• 35% medical and 30% dental and vision coverage for eligible dependents.
• 401(k) retirement savings plan with a 3% employer safe harbor contribution.
• Eight paid holidays each year, with no waiting period.
• Paid time off starting at 2.31 hours per week (120 hours annually), with accrual increasing each January based on years of service up to 192 hours (24 days) annually.
• Mentorship and career development opportunities.
• Annual discretionary bonus.
• Competitive pay commensurate with skills and experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed