Customer Service - Student Intern/Seasonal

Newnan Utilities•Newnan, GA

9d•Onsite

About The Position

Newnan Utilities is currently offering internship opportunities for full-time students, 18 years or older, to gain on-the-job experience in our Customer Service department.

Requirements

Currently enrolled full-time in High School, University, or Technical College
Knowledge of basic math
Proficient knowledge of Microsoft Suite including Word, Excel, and Outlook
Ability to multi-task
Ability to adapt and learn new computer programs and software
Accurate in cash handling
Communicates clearly and effectively
Represents Newnan Utilities in a positive and professional manner
Exhibits teamwork
Ability to solve practical problems and deal with a variety of situations
Proven time management skills
Exceptional customer service skills
Proficient computer skills

Responsibilities

Greet and welcome customers
Interact with customers via telephone, or in-person to provide support and information on products and/or services
Process customer payment transactions and ensure customer account information is correct and updated
Assist customers with billing questions and inquiries
Ensure cash drawer is balanced at the end of each shift
Field customer questions and complaint to the Customer Service Supervisor, and if unavailable, the Customer Service Manager, when escalation or assistance is needed
Ensure that appropriate action is taken to resolve customer problems or concerns
Maintain accurate customer accounts and records of customer interactions with details of inquiries, complaints and/or comments
Direct incoming and outgoing calls and correspondences appropriately
Perform other related duties as assigned