Customer Service Sr Coordinator - Invoicing

PepsiCo • Winston-Salem, NC

7d • $54,700 - $82,050

About The Position

The Service Advantage Invoicing & Warranty team plays a critical role in ensuring seamless service operations by managing customer billing, warranty claims, and supporting revenue collection. We collaborate with Sales, Accounts Receivable, Service Providers, Customers, and PepsiCo divisions to drive business growth and maintain strong customer relationships.

Who You Are
You are a detail-oriented problem solver with a strong background in customer service, billing, and dispute resolution. Motivated and passionate about customer service, you take ownership of your work and proactively seek ways to improve processes. You thrive in fast-paced environments, balancing multiple priorities while ensuring accuracy in financial transactions. A collaborative team player, you build strong relationships, communicate effectively, and approach challenges with professionalism and a solutions-focused mindset.
You don’t just ask what has been done—you ask what could be done to drive our business forward, making processes faster, stronger, and better. You embrace change, seek innovation, and continuously look for ways to enhance efficiency and customer experience.

Requirements

• High school diploma required
• 4–6 years of experience in customer service, billing, or a related field.
• Experience with SAP, Oracle, or similar ERP systems.
• Proficiency in Microsoft Office (Excel, Access, PowerPoint).
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication.
• Ability to manage multiple priorities and meet deadlines.
• Attention to detail with a proactive, solutions-focused mindset.
• Professionalism in handling challenging customer interactions.
• Ability to lead and facilitate effective meetings.
• Flexibility to adapt in a dynamic work environment.

Nice To Haves

• bachelor’s degree preferred
• Prior knowledge of Service Advantage processes, foodservice operations, or experience working with third-party service providers.

Responsibilities

• Billing & Account Management – Understand customer and portal billing guides, process manual invoices accurately and efficiently in the portal and Equipment Service Invoicing system while identifying and resolving process gaps.
• Warranty Processing – Assess service orders for warranty eligibility and provide supporting documentation for claims, as needed.
• Dispute Resolution – Research invoice disputes, create chargeback cases, and collaborate with customers and internal teams to resolve issues.
• Customer & Service Support – Partner with Accounts Receivable to ensure open items are billed, coordinate with cross-functional teams for proper service order dispatching and provide invoice copies or documentation upon request.
• Meetings & Collaboration – Conduct customer meetings to address billing, warranty, and dispute concerns, and lead team meetings to align on processes, updates, and best practices.
• Reporting & Account Oversight – Analyze billing reports and trackers, resolve discrepancies, and manage key customer accounts.

Benefits

• Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
• Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED