Customer Service Specialist

Sherwin-Williams • Duluth, GA

2d • Onsite

About The Position

Customer Service Specialists support the success of Sherwin-Williams retail stores by working with wholesale and retail customers to identify their needs, answer questions about products, and recommend suitable solutions. They resolve customer concerns, maintain knowledge of product features, uphold product and store presentation standards, and provide excellent service while meeting store sales goals. The role involves customer contact, potentially including minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuable items. Sherwin-Williams states that it reviews criminal history to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

• Must be at least 18 years old.
• Must be legally authorized to work in the country of employment without current or future employment visa sponsorship.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous experience selling paint and paint-related products.
• Previous experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language, including Spanish.

Responsibilities

• Provide excellent sales service and support high customer satisfaction.
• Assist customers in person and by phone by determining their needs and presenting appropriate products and services.
• Build productive, trusting relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Meet monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Stay knowledgeable about products and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed