Customer Service Specialist
About The Position
At CJ Schwan’s, the Customer Service Specialist plays a critical role in delivering an exceptional customer experience. The position is the primary point of contact for order management and works with customers and internal teams to ensure orders are delivered accurately and on time. The role involves solving complex problems, building strong relationships, and identifying process improvements. The position manages the end-to-end order fulfillment process, including order entry, billing, and delivery. It also monitors inventory, demand, and customer requirements; communicates availability and service updates; analyzes service metrics; and supports improvements to service, efficiency, and cost performance. The position is based in Marshall, Minnesota.
Requirements
- At least 3 years of experience in customer service, customer support, or a process improvement role.
- Results-driven, with strong organizational and prioritization skills.
- Strong problem-solving, communication, and interpersonal skills, including the ability to build relationships, collaborate effectively, and deliver excellent customer service.
- Proficiency in Microsoft Office, including Excel, Word, and Outlook.
Nice To Haves
- Experience in the consumer-packaged goods (CPG) or supply chain industry.
- SAP experience.
Responsibilities
- Manage end-to-end order fulfillment, ensuring accurate order entry, billing, and on-time delivery.
- Serve as the primary customer contact for order inquiries, inventory availability, and service-related issues.
- Partner with Sales, Supply Chain, Manufacturing, Distribution, and Transportation teams to resolve fulfillment challenges and meet customer expectations.
- Monitor inventory, demand, and customer requirements to identify risks proactively and implement solutions.
- Analyze service metrics and key performance indicators to improve customer service and order management performance.
- Communicate product availability, inventory constraints, and service updates to customers and internal stakeholders.
- Identify process improvement opportunities, escalate critical issues as needed, and support initiatives that improve service, efficiency, and cost performance.
Benefits
- Comprehensive health benefits.
- Time off programs.
- Retirement and financial offerings.
- Eligibility for a 5% annual incentive bonus based on organizational performance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
