Customer Service Specialist

Ferrellgas • Princeton, WV

4h

About The Position

Ferrellgas is hiring a full-time Customer Service Specialist to provide exceptional service through inbound and outbound communications. The role supports customers, works closely with internal teams to deliver a high-quality experience, and helps drive business growth. The specialist handles customer inquiries and account needs, schedules delivery orders, supports new account setup, and works to resolve customer concerns while meeting company performance standards.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills, with typing and data entry experience.
• Excellent written and verbal communication skills, including the ability to build teams and develop positive rapport with employees at all levels and with customers.
• Proficiency in Microsoft Office, including Excel, Word, and Access.
• Must be a U.S. citizen or national, a lawful permanent resident, or authorized to work in the United States.
• Must not currently require, or require in the future, sponsorship for an employment visa.

Responsibilities

• Respond to customers by phone, chat, social media, and email in a polite, courteous, and professional manner.
• Work with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Maintain accounts accurately and update account information.
• Use resolution techniques that satisfy customer requests and reduce additional questions.
• Schedule delivery orders and use basic negotiation skills with new and returning customers.
• Handle general customer issues, including entering service orders, executing emergency scripts, closing uncontrollable loss accounts, providing general contract information, and answering basic pricing questions.
• De-escalate basic customer situations by following the customer complaint resolution policy.
• Send customers copies of statements and invoices; perform soft collections for customers on credit hold or past due; handle some cash and take payments by phone.
• Support the setup of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.

Benefits

• Medical, dental, vision, accident, and critical illness insurance.
• Company-provided short-term and long-term disability, life insurance, and AD&D.
• 401(k) with company match.
• Employee Stock Ownership Plan (ESOP).
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• Paid Time Off (PTO).
• Parental leave.
• Tuition reimbursement.
• Wellness program and Employee Assistance Program (EAP).
• Medicare support.
• Referral program.
• Employee discount programs and propane savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED