Customer Service Specialist
About The Position
You are a member of a team that is the heart of the East Columbia Branch. A team that welcomes customers every day with a friendly smile and a wave. You create memorable experiences for customers who return again and again because of you. You are efficient and knowledgeable about our services and products, assisting our customers with their needs. You are the person they look for when they come and seek you out to say hello. You embrace and maintain an environment of inclusion, diversity, and respect for your colleagues and customers. Whether working directly with customers or behind the scenes, our remarkable team is committed to education that aids in the dismantling of unjust systems and creating a more equitable and just society for all people. We are seeking highly motivated Customer Service Specialist to join our team! Candidates from traditionally underrepresented communities are encouraged to apply! We offer a friendly, collaborative work environment and a generous benefits package including 15 paid holidays and your birthday off. Ready to join one of North America’s leading and most transformative library systems to help us elevate services for our highly educated and supportive community?
Requirements
- High School diploma or equivalency certificate
- People skills – ability to work effectively with staff and customers of various races and ethnicities and enjoy it
- Minimum two years providing extraordinary customer service
- Demonstrated ability to be positive, adaptable and forward-thinking
- Demonstrated ability to communicate effectively
- Demonstrate a passion for working with a diverse public
- Ability to read, write, speak, and understand English effectively
- Ability to understand and retain detailed instructions
- Tech savvy – ability to use programs/processes such as the Internet, office applications, as well as other library related programs
- Ability to use a cash register
- Current valid driver’s license
- Need to stand, walk, bend, stoop, squat, reach, and push/pull carts
- Strenuous activity is required, such as carrying bags or boxes of books or arranging rooms for classes and events
- Some driving required
Nice To Haves
- Spanish speaking a plus
Responsibilities
- Serve as a designated passport acceptance agent (must be a U.S. Citizen to be certified by the Department of State)
- Enthusiastically welcome customers to the East Columbia Branch with a smile and provide a memorable customer experience
- Meet new passport customers and assist them
- Check materials in and out, anticipating our customers' needs
- Assist customers at the copy center or self-checkout
- Provide memorable and efficient service to the public by connecting customers with the information they seek in person and over the phone
- Share knowledge about products, events, and services with customers
- Resolve customer issues, reconcile records, and handle money
- Assist with opening and closing of the building
- Take ownership of assigned projects within the Customer Service Department
- Attend staff meetings and training sessions
- Perform other duties and special projects, as assigned
- Maintain regular and predictable attendance
- Adhere to all policies and procedures
Benefits
- 15 paid holidays
- Your birthday off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
