Customer Service Specialist

TireHub Career • Pewaukee, WI

11d • Onsite

About The Position

The Customer Service Specialist develops and maintains customer relationships and delivers high-quality customer service through inbound and outbound calls. Reporting to the Customer Service Lead, this role manages incoming customer calls and inbound order management, follows up on customer requests and issues, and escalates unresolved issues to designated departments. The Specialist also supports communication between Sales and Operations, encourages customers to use self-service tools, and provides B2B and accounts receivable support as needed.

The role is based at TireHub’s Logistics Center in Milwaukee, Wisconsin, and requires a strong in-person presence. Most of the time is spent sitting and viewing monitors in a comfortable position, with frequent opportunities to move around. Occasional movement or lifting of light articles may be required.

Requirements

• At least two years of previous sales or customer-facing experience is preferred.
• Demonstrated success with over-the-phone communication.
• Excellent written, interpersonal, and verbal communication skills.
• Demonstrated problem-solving and critical-thinking skills, with the ability to deliver results to appropriate quality and time metrics.
• Experience with Microsoft Office.

Nice To Haves

• Product and industry sales knowledge is preferred.

Responsibilities

• Manage incoming customer calls and all aspects of inbound order management.
• Complete outbound phone calls and campaigns as assigned.
• Escalate unresolved customer issues to designated departments.
• Follow up with customers regarding inbound calls, requests, and issues.
• Encourage customer adoption of self-service tools through helpful communication and support.
• Facilitate communication between Sales and Operations related to customer service.
• Provide B2B and accounts receivable support as needed.
• Complete other tasks assigned by the Customer Service Lead and perform additional responsibilities as requested.

Benefits

• A no-cost health insurance option.
• TireHub-funded Health Savings Account.
• Additional benefit options, including TireHub-paid short-term and long-term disability and life insurance benefits.
• Paid vacation and holidays.
• Parental leave programs.
• 401(k) with TireHub match.
• Access to tire discounts and other perks.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed