Multi-Location Customer Service Specialist

Sherwin-Williams • Sioux City, IA

12h • Onsite

About The Position

Customer Service Specialists work at Sherwin-Williams retail stores, assisting wholesale and retail customers in determining their needs, answering questions about products, and recommending appropriate solutions. They resolve customer concerns, maintain knowledge of product features, uphold product and store presentation standards, and provide excellent service while meeting sales goals.

The selected candidate will work at stores within a 15-mile radius of Store #703275 at 1000 W 8th, Sioux City, IA 51103. This is a full-time position starting at $20 per hour. The role involves customer contact, including possible contact with minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other items of value. A criminal-history review is considered necessary to protect the business, its operations and reputation, and the safety of customers, staff, vendors, contractors, and the public.

Candidates proceed through an online application, a digital video interview for qualified applicants, and an in-store interview for top candidates. Sherwin-Williams describes its broader employee offering as including rewards, benefits, flexibility, opportunities to learn and grow, and an inclusive team; specific benefits and eligibility are available through its candidate benefits information.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without requiring employment visa sponsorship now or in the future.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• Internal Sherwin-Williams candidates must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
• Internal Sherwin-Williams candidates must have completed all HR Cloud eLearning courses required for their current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist in making deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about offered products and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes a broad range of benefits and rewards intended to support health and well-being, including health care, retirement, and total well-being offerings; eligibility may depend on employment circumstances.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed