Customer Service Specialist (English & French - Speaking) - Night Shift

Northern911

2d•Onsite

About The Position

As a Customer Service Specialist, you’ll be the friendly, dependable voice people trust when they need guidance or support. Every call is an opportunity to help — whether you’re assisting the public, answering questions, or coordinating dispatches to ensure the right response for non-emergency situations. You’ll use advanced communication tools and clear procedures to gather information, assess needs, and make sure each caller feels heard, supported, and cared for. This role is ideal for someone who thrives on helping others and enjoys solving problems in real time. You’ll bring empathy, focus, and professionalism to every interaction, contributing to Northern Communication’s mission of delivering reliable service and peace of mind. Join a team that takes pride in connecting people to the help they need — and making a real impact, one call at a time.

Requirements

Secondary School Diploma required.
Typing speed of thirty (30) words per minute.
Demonstrate the ability to quickly learn company-specific software and communication equipment.
Clean criminal record check prior to being employment.

Nice To Haves

Prior experience in customer service is a plus.
French or Spanish language skills.

Responsibilities

Serve as a caring and reliable point of contact for callers seeking help or information, listening with empathy and ensuring each concern is handled with care and accuracy.
Assess the situation and coordinate the appropriate response or dispatch as needed, following established procedures to ensure timely, effective, and caring service.
Send follow-up communications by email or text as needed, sharing important updates or details and ensuring callers feel supported and informed.
Operate various computerized communication consoles, associated equipment, software and websites to receive, assess, and relay information from the public to clients in a courteous, accurate, and expedient manner.
Stay composed and positive, guiding interactions with the public, clients, and colleagues with clarity and care.
Stay current on procedures and best practices, participating in coaching and quality reviews to ensure consistently excellent performance.
Protect sensitive information with confidentiality and handle all communications with the highest level of discretion.
Be a team player, stepping in to assist colleagues and sharing your knowledge to help train and empower others.