Alarm Monitoring Specialist (English & French-Speaking) - Night Shift

Northern911 • Greater Sudbury, ON

13d • Onsite

About The Position

At Northern911, we provide trusted, high-impact emergency call handling, fire dispatch, and emergency monitoring services that support communities across North America. Public safety agencies, technology partners, and connected-device providers rely on our team’s calm under pressure, professionalism, and ability to quickly gather and relay critical information during urgent situations. Our mission-driven culture is grounded in trust, urgency, innovation, and collaboration — creating an environment where you can grow, contribute, and make a meaningful difference every day. Northern911 is a specialized emergency communications provider focused on answering, triaging, and routing 9-1-1 and emergency calls, dispatching fire services for rural and volunteer departments, and monitoring emergency alerts from connected devices, apps, and vehicles. Our APCO-certified telecommunicators help callers stay focused, gather essential details, and ensure every emergency reaches the appropriate police, fire, or medical agency quickly and accurately. In the many ways emergencies now reach us, we’re here to be a steady, reassuring presence when people need it most. If you’re energized by purpose-driven work and want to be a steady, supportive voice when people need it most, we’d be excited to welcome you to our team. Learn more at www.Northern911.com

Requirements

• Secondary School Diploma required.
• Demonstrate a high level of integrity and sound judgment, maintaining a calm and clear demeanor while functioning under challenging emergency situations.
• Possess strong customer service skills, including active listening and conflict resolution. Ability to speak in a clear, well-modulated voice and accurately transcribe information while simultaneously giving instructions.
• Maintain a typing speed of twenty (20) words per minute and demonstrate the ability to quickly learn company-specific software and communication equipment.
• Thrive in a fast-paced environment and be comfortable shifting between tasks. Eager to receive feedback, embrace coaching, and proactively apply new learnings. Stay attentive and concentrated for extended periods, even when managing multiple tasks or priorities.
• Exhibit strong teamwork skills, a desire to help others, and the ability to build cooperative working relationships with colleagues and the public.
• Fluency in English and either French or Spanish to effectively support our diverse community.
• Applicants must submit a clean criminal record check prior to being employed.

Nice To Haves

• Prior experience in alarm monitoring, emergency services, or customer service is a plus, though we value other experiences that prepare you for this role.

Responsibilities

• Process alarm signals quickly, accurately, and professionally, even in high-pressure situations
• Dispatch the proper authorities, verify that assistance is en route and notify subscribers.
• Maintain precise records of all alarm responses in our computer systems.
• Uphold the utmost confidentiality regarding sensitive information.
• Embrace new software and multitask effectively to complete various tasks.

Benefits

• Competitive hourly wage starting at $19.64, with an additional $0.50 per hour for French or Spanish language skills.
• Full-time employees are eligible for a comprehensive benefits package and a pension plan.
• Comprehensive Training Program: Our training program is designed to set you up for success through a structured, step-by-step approach. You’ll learn one service type at a time—mastering each stage before progressing to the next. This allows you to build confidence and competence as you go, supported by experienced trainers every step of the way.
• A Fun & Vibrant Culture: A dynamic and fun work environment that celebrates a great team with events like staff appreciation parties, Telecommunicators Week, and summer BBQs.
• Meaningful Mission: The chance to be part of a passionate and highly talented team solving one of the largest challenges globally.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees