Open Interview Event: Customer Service Specialist

Streamline Services Inc • Durham, NC

4d • Onsite

About The Position

Streamline Services, a leading HVAC, Plumbing, and Electrical company in Durham, NC, is looking for Customer Operations Specialists to join our growing team! If you're a motivated, organized, and positive individual with a passion for helping people, we want to meet you!

Requirements

• 1+ year of experience in a customer-facing role (call center or home services a plus!)
• High school diploma or equivalent.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication.
• Comfortable with technology and office tools.
• Positive, calm, and helpful demeanor in fast-paced situations.
• A team player eager to learn and grow!

Nice To Haves

• call center experience
• home services experience

Responsibilities

• Be the first friendly voice our customers hear via phone, email, and online.
• Schedule appointments and provide information about our services.
• Help convert leads into booked services.
• Manage and prioritize technician schedules.
• Collaborate with field staff and customers for smooth job execution.
• Provide administrative support to keep things running smoothly.

Benefits

• 100% Employer Paid Medical and Dental Insurance
• 2+ Weeks Paid Time Off (PTO)
• 6 Company Holidays
• Special PTO for Your Birthday & a Loved One's Birthday!
• 401k with Company Match at 3%
• Vision & Supplemental Insurance Options
• Training and Growth Opportunities
• Employee Appreciation Activities & Events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED