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Foundation Finance Company, LLC • Rothschild, WI

1d • Hybrid

About The Position

Foundation Finance is currently looking to fill multiple openings in Collections as an Account Servicing Specialist. This role is primarily responsible for the assessment of past due accounts and contacting customers to attempt resolution according to company policy. This level allows the handing of more complex account questions directed from the customer service team and other representatives. The position requires two evening shifts per week (12pm-9pm CST and 10am-7pm CST) and one Saturday shift every 5 weeks. This is a hybrid-flex position requiring 3 days per week in office, with remote work available for mid-shift, late-night, and Saturday schedules. Bilingual/Spanish speaking candidates are encouraged to apply.

Requirements

• Associate's degree in business, finance, communication, marketing or related field OR relevant applicable experience.
• Bilingual/Spanish speaking candidates encouraged to apply.

Responsibilities

• Performs outbound calls on past due customer accounts in efforts to resolve delinquency.
• Recognizes delinquent, or potentially delinquent, accounts and assumes responsibility for attempting account resolutions.
• Research delinquent accounts to determine best course of resolution actions.
• Processes over the phone payments, including credit card transactions.
• Provides relief options to customers encountering hardships in accordance with company policies and practices.
• Utilize company resources to achieve one-call resolutions.
• Proficiently relay information to customers relating to interest, statements, and other account questions.
• Assists with overflow calls including (but not limited to) disputes, recovery, first pay, and bankruptcy calls.
• Assists with in-office and administrative tasks as needed.
• Other duties as assigned by management.
• Must be able to come to work promptly and regularly.
• Must be able to take direction and work well with others.
• Must be able to work under the stress of deadlines.
• Must be able to concentrate and perform accurately.
• Must be able to react to change productively.

Benefits

• Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts).
• 401(k) with company match enrollment on day-one.
• Paid, Sick and Volunteer Time Off
• Paid Parental Leave Options
• Employer Paid Life and Disability
• Wellbeing on Demand Program
• Flexible Work Environment with a casual dress code

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees