Customer Service Specialist (Part Time 20 Hours)

Ameris Bank•Atlanta, GA

About The Position

Ameris Bank is hiring a part-time Customer Service Specialist for 20 hours. The role provides prompt, efficient, accurate, and professional service to customers and prospective customers, with a focus on retention and satisfaction. The specialist assists consumer and commercial customers with account information, problems, concerns, account maintenance, and general questions while reflecting Ameris Bank’s vision, purpose, expectations, and values. The position also performs other projects and duties as assigned.

Requirements

Computer and Microsoft Office proficiency.
Ability to express oneself effectively and persuasively using professional language and grammar.
Ability to plan, organize, and prioritize tasks.
Ability to work as a motivated team player and develop and maintain collaborative relationships.
Ability to analyze and record detailed information.
Thorough knowledge of banking policies, procedures, products, and services.
Commitment to quality customer service and ability to meet or exceed service goals.
Ability to provide interactive service, build relationships, and address identified needs.
Ability to research and analyze information, identify viable options, draw sound conclusions, present findings, and make thoughtful recommendations.
High school diploma or GED required.
Bachelor's degree or equivalent education and related training or experience required.

Nice To Haves

One or more years of customer service or call center experience preferred.
One or more years of experience in financial services or a related industry preferred.
Bachelor's degree preferred.

Responsibilities

Adhere to Bank Secrecy Act requirements and apply organizational policies and procedures.
Provide prompt, professional customer service using proper etiquette in all communications.
Research and answer customer inquiries and fulfill service requests.
Maintain knowledge of banking products, programs, services, and promotions.
Investigate root causes of customer service issues, resolve routine issues, and involve supervisors in more complex matters.
Deliver service to callers across multiple queues, supporting customer retention and satisfaction.
Handle account service and maintenance requests efficiently and accurately.
Maintain accurate call documentation.
Identify customer needs and offer appropriate bank products and services.
Perform other projects and duties as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance at no additional cost to employees
Accidental death and dismemberment coverage
Long-term disability coverage
Paid sick and vacation leave
11 holidays
Volunteer/service day
Employee stock purchase plan
401(k) retirement plan with a 50% match on the first 8% of employee contributions
Flexible spending accounts
Health savings account
Health reimbursement arrangement
Supplemental life and other insurance plans
Identity theft protection
Pet insurance
Legal insurance
Employee assistance program
Employee advocacy program
Entertainment discounts through Tickets at Work
AT&T employee discount
Wellness discounts for medical premiums and other rewards
Employee referral incentive
Education assistance
Employee resource groups
Free interest checking
Free safe deposit box
Free money orders, travelers’ checks, and cashier checks
Discount on mortgage origination fee
Free online banking and unlimited online bill payment
Employee banking perks