Customer Service Specialist

Ferrellgas•Bend, OR

18h

About The Position

Ferrellgas is hiring a full-time Customer Service Specialist to provide exceptional service through inbound and outbound communications. The role supports customers and works closely with internal teams to ensure a high-quality customer experience while helping drive business growth. The specialist handles customer inquiries and account maintenance, schedules delivery orders, supports new account setup, addresses basic service and pricing concerns, and helps resolve customer issues in accordance with company policies.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience.
Exceptional customer service and negotiation skills.
Strong organizational skills, with typing and data entry experience.
Excellent written and verbal communication skills, including the ability to build teams and develop positive rapport with employees at all levels and with customers.
Proficiency in Microsoft Office, including Excel, Word, and Access.
Must be a U.S. citizen or national, lawful permanent resident, or otherwise authorized to work in the United States.
Must not require employment visa sponsorship now or in the future.

Responsibilities

Answer customer communications by phone, chat, social media, and email in a polite, courteous, and professional manner.
Work with customers daily to sustain and improve business relationships.
Ask probing questions to identify customer issues or concerns.
Maintain accounts accurately and update account information.
Use resolution techniques to satisfy customer requests and reduce additional questions.
Schedule delivery orders and use basic negotiation skills when addressing issues for new and returning customers.
Handle general customer issues, including service order input, emergency scripts, uncontrollable loss account closures, general contract information, and basic pricing questions.
Perform basic de-escalation by following the customer complaint resolution policy.
Send customers copies of statements and invoices, perform soft collections for customers on credit hold or past due, handle some cash, and take payments by phone.
Support setup of new customer accounts.
Meet or exceed minimum performance standards outlined in company policy.

Benefits

Medical, dental, vision, accident, and critical illness insurance.
Company-provided short-term and long-term disability insurance, life insurance, and AD&D.
401(k) with company match.
Employee Stock Ownership Plan (ESOP).
Flexible Spending Account (FSA) and Health Savings Account (HSA).
Paid Time Off (PTO).
Parental leave.
Tuition reimbursement.
Wellness program and Employee Assistance Program (EAP).
Medicare support.
Referral program.
Employee discount programs.
Propane savings.