Customer Service Specialist

Sherwin-Williams • Billings, MT

4d • Onsite

About The Position

The Customer Service Specialist supports the success of Sherwin-Williams retail stores by serving wholesale and retail customers, identifying their needs, answering questions about products, and recommending suitable solutions. The role focuses on excellent customer service and achieving store sales goals while resolving customer concerns promptly, maintaining product knowledge, and upholding store and product presentation standards.

The position involves customer contact, potentially including minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuables. Sherwin-Williams states that it reviews criminal history to help protect its business, operations, reputation, customers, staff, employees, vendors, contractors, and the public.

The role includes assisting customers in person and by phone, processing transactions, meeting sales goals, maintaining work order files and formulas, handling and preparing products, stocking and displaying merchandise, cleaning equipment, supporting deliveries, maintaining assigned areas, following inventory procedures, and suggesting ways to improve sales. The hiring process consists of an online application, a digital video interview for qualified candidates, and an in-store interview for top candidates.

Sherwin-Williams describes its purpose as inspiring and improving the world by coloring and protecting what matters. The company says it supports employees with opportunities for well-being, career development, and connection. A general description of benefits is available through the company's benefits website; eligibility may vary.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without needing employment visa sponsorship now or in the future.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• For current Sherwin-Williams employees: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
• For current Sherwin-Williams employees: must have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trusting relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist in making deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes a range of benefits intended to support health and well-being, career development, connection, retirement, health care, and commuting; specific offerings and eligibility may vary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed