Customer Service Specialist

National Business Furniture • Milwaukee, WI

4d • Hybrid

About The Position

At National Business Furniture (NBF), we believe in the power of inspiring workspaces to help people achieve great things. For over 50 years, we have partnered with hundreds of thousands of organizations, from startups to Fortune 500 companies, to create environments that are functional, comfortable, and beautifully designed. We are currently seeking a Customer Service Specialist to join our team. In this role, you will serve as a primary point of contact for customers, suppliers, carriers, and internal stakeholders, delivering timely and effective solutions while ensuring a high-quality customer experience. The Customer Service Specialist manages incoming phone calls and email inquiries, resolves customer issues, processes order adjustments, and maintains accurate order-related records. This role requires strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment. This position follows a hybrid schedule, based out of our West Allis office Tuesday through Thursday, with remote flexibility on Mondays and Fridays. Please note, during training (4-6 weeks) you must be in office Monday-Friday. Working hours are 9:30 a.m. - 6:00 p.m. This role offers the opportunity to build meaningful relationships with customers, colleagues, and external partners while working in a dynamic environment where no two days are the same. You will gain exposure to a wide variety of business functions and customer scenarios, making it an ideal position for someone who enjoys problem-solving and is passionate about delivering exceptional service.

Requirements

• Minimum of 3 years of customer service experience, preferably in a high-volume or call center environment
• Strong communication and interpersonal skills
• High level of organization and attention to detail
• Ability to manage multiple tasks and interruptions while maintaining focus and accuracy
• Self-motivated with a strong sense of accountability and reliability

Nice To Haves

• Associate or bachelor’s degree in a related field (e.g., Communications, Business Management)
• Familiarity with CRM systems such as Salesforce

Responsibilities

• Respond to inbound customer inquiries via phone and email, providing timely and effective solutions
• Serve as a customer advocate, ensuring a positive and seamless experience
• Process credits, debits, refunds, and order adjustments while maintaining accurate ledger accountability
• Manage and track orders using internal systems, ensuring deadlines and commitments to customers are met
• Follow up consistently with customers to ensure resolution and satisfaction
• Utilize multiple tools and systems, including order management software, Salesforce, Vonage call center system, Jabber softphone, Microsoft Office Suite, and web-based platforms
• Complete periodic reporting tasks (approximately 1–2 hours per month)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree